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Frequently Asked Questions
If you have questions which are not answered on this page, PLEASE email me at firstname.lastname@example.org.
Your purchase from from our retail store, DownTheLane.com will show up on your credit card as a purchase from Earth's Magic Inc
How quickly do you ship the orders?
- Your order will be processed and shipped within 2 business days. Orders placed on Friday, after 1 PM ET, will be shipped on Monday. Orders will not be shipped on legal holidays when the United States Post Office is closed.
How will my order be shipped and how long until I receive my order?
- - Orders shipped via First Class Mail in the United States will be shipped usually arrive in 5 to 7 business days depending on the quality of the postal service where you live. Orders to Hawaii, Alaska, Military Addresses and other US Territories will take a bit longer to arrive.
- - Priority Mail shipments usually take 2 to 3 days to arrive.
- - The shipping time for orders to locations outside the United States will depend on where the package is going to and transit time through customs.
Do you ship product outside the United States?
- We do ship to address outside of the United States. Please visit our retail site, DownTheLane.com, to find out which contries we ship to.
What "return address" do you use on the package?
- The return address on our packages will be Earth's Magic Inc (our parent company name).
Do I have to order online?
- No. You can order by mail with a money order ( in US funds only please! ). All you need to do is place your order normally and choose payment via Money order. You can then send payment and a copy of your order to the address listed on the finalized order page.
Will my information be shared with anyone?
- Definitely not! We value the fact that you have chosen to shop with us and would like to build a good working relationship with you. Sharing your information with any other company would definitely defeat that goal.